Ofwat now has the power to fine any water company for poor customer service
From 12 February 2024 Ofwat has new powers to act against any water company that provides poor customer service in breach of a new...
Average water bills to increase by around £2 per month
Water UK has announced that average water bills will increase by around £2 per month from April 2024.
The trade association was keen to point...
Ofwat sets out new rules to protect vulnerable customers
Ofwat has set out clear minimum standards for water companies to ensure that those customers who need extra help are provided with the level...
Ofwat launches investigation into South East Water’s supply resilience
Ofwat has opened an enforcement case into South East Water to investigate whether it has failed to develop and maintain an efficient water supply...
Ofwat welcomes £4.6bn of additional shareholder investment to the water sector but asks water companies to maintain financial resilience
The water sector has attracted £4.6bn in additional money from shareholders since 2020, helping to improve the financial resilience of water companies and help...
Environmental assessments are not as effective as they should be due to practical barriers to implementation, says OEP
Practical issues with how assessment regimes are implemented must be addressed if Government is to meet its environmental ambitions, an Office for Environmental Protection...
Ofwat calls on water companies to prove to customers they can deliver on their promises to clean up Britain’s rivers and seas
Ofwat is calling on water companies to use the next 12 months to prove to customers that they can deliver better service and improve...
Lords committee to scrutinise relationship between regulators and the Government
The House of Lords Industry and Regulators Committee has announced that its next inquiry will focus on the relationship between regulators and the Government,...
Lords debate Industry and Regulators Committee Ofwat report
On Monday 16 October, members of the House of Lords will debate the Industry and Regulators Committee’s report: 'The affluent and the effluent: cleaning...
Ofwat announces all Water Company business plans are in for 2025 to 2030
Ofwat has announced they have received all water company business plans for the 2025-2030 period.
The five year price review is how the regulator determines...
Thames Water plans record investment to turnaround performance
Thames Water has submitted its business plan for 2025-30 to Ofwat as part of Price Review 2024 (PR24) following consultations with nearly 20,000 customers,...
Record £13.7bn investment in the pipeline for North West
UNITED UTILITIES has announced an ambitious £13.7 billion investment plan to deliver cleaner rivers, more reliable water supplies and extra support for customers struggling...
Yorkshire Water outlines its largest ever environmental investment with a £7.8bn plan for 2025-2030
Yorkshire Water has submitted plans to Ofwat as part of the Price Review 24 (PR24) process, outlining a £7.8bn investment across the region between...
Southern Water submits record £7.8 billion Business Plan to Ofwat, but states customer bills will have to increase
Southern Water has submitted their proposed Business Plan (Price Review 24) for the 2025-30 regulatory period to Ofwat, setting an ambition beyond anything attempted...
Wessex Water proposes record levels of investment
Wessex Water is proposing its largest ever investment in water and sewerage services to improve the health of rivers, reduce pollution and create around 2,000 extra jobs across...
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