South West Water helps customers save water and save money whilst protecting the environment
South West Water has launched a new campaign to support customers in becoming water efficient and benefitting from more affordable bills whilst helping to...
Payment plans are the most popular form of debt management support for water bill payers
As the cost of living crisis continues, new research shows that payment plans are the most popular form of financial support for water customers.
Almost...
Echo Managed Services strengthens its service with a new head of billing and collections
Echo Managed Services, a leading provider of customer contact services for the water industry, commits to further enhancing its billing and collections capabilities by...
Navigating the protections afforded by international investment laws
Philipp Kurek specialises in international arbitration, representing clients and providing strategic legal advice in both institutional and ad hoc arbitration proceedings across a wide range...
Wessex Water provide vital support for grassroots projects
The Wessex Water Foundation Community Fund has awarded grants totalling £167,000 to groups across the company’s region.
With a particular focus on smaller groups working...
Water bosses could be banned from receiving bonuses if a company has committed serious criminal breaches
The Environment Secretary has announced that Water bosses are set to be banned from receiving bonuses if a company has committed serious criminal breaches.
Ofwat...
Ofwat now has the power to fine any water company for poor customer service
From 12 February 2024 Ofwat has new powers to act against any water company that provides poor customer service in breach of a new...
United Utilities commits to largest ever support package for customers at Affordability Summit
United Utilities has promised to bring forward its largest ever support package for customers facing difficulties paying their bills if its ambitious plans are...
Scottish Water announces rising water and waste-water charges for 2024-25
Scottish Water has announced that household bills will be rising by £35.95 per year in 2024/25.
The increase – 8.8% above current charges – will...
Utilities suppliers leaking £3.3 billion in revenue a year
A new report from technology-enabled data consultancy Sagacity shows utilities suppliers are leaking billions of pounds in revenue and don’t know how to prevent...
Average water bills to increase by around £2 per month
Water UK has announced that average water bills will increase by around £2 per month from April 2024.
The trade association was keen to point...
Water companies urged to use profits to help bolster support for those struggling to pay
The Consumer Council for Water (CCW) has called for action from water companies on the same day Water UK confirmed the average household water...
Water sector salaries expected to remain stable despite ongoing skills shortages
Carrington West has announced that their 2024 Water & Wastewater Salary Survey & Guide is now available to download from their website.
The guide...
According to new research, one in six delayed payment of a water bill due to lack of understanding
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to delay payment to their...
Government to offer financial aid to flood-hit communities
Flood-hit communities impacted by Storm Henk this month can now apply for thousands of pounds from the government to help them recover.
The financial support...
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