Data and analytics specialist, Aiimi, has announced that it has won a place on Northumbrian Water’s Data Science Framework.
The framework will last five years and provide Aiimi with the opportunity to deliver projects that improve Northumbrian Water’s data capabilities, with a focus on delivering insights that enhance customer experience, reduce environmental impact, and increase ROI, while aligning with its AMP7 objectives.
Jack Redgate, Data Science Lead, Northumbrian Water Limited, said, “Since we began working with Aiimi in 2018, we have continued to evolve our data and analytics capabilities to streamline internal processes, improve customer satisfaction, and ultimately exceed our AMP6 and now AMP7 commitments. Aiimi winning a place on the Data Science Framework is a natural progression of the relationship between our two companies and we look forward to collaborating in the coming years.”
Securing its first work package as part of the framework, Aiimi will create an advanced predictive analytics tool to help Northumbrian Water minimise water wastage by reducing remediation time for visible leaks reported by customers by 50%.
The visible leaks project will build on the success of the Customer Experience analytics platform Aiimi built in collaboration with Northumbrian Water’s data science team, which already provides valuable insights driving improved customer satisfaction. Just as these analytics solutions enable NWL’s Customer Service teams to deliver unrivalled experiences through identifying potential dissatisfaction earlier, the visible leaks project will deliver predictive insights to customer field teams, helping them to prioritise and expediate leakage remediation activities.
Steve O’Donoghue, Account Director of Utilities and Infrastructure, Aiimi, said, “Having worked with major water organisations for many years, we have a deep understanding of the unique challenges faced by the industry. Securing our place on Northumbrian Water’s Data Science Framework is an acknowledgment of our expertise and we look forward to bringing the full weight of our capabilities, tools, people and advanced technologies to each challenge.”
With water efficiency being a key component of the current Asset Management Period—AMP7—Aiimi will deliver the visible leaks planning tool within 10 weeks, after which it will be implemented and managed by the Northumbrian Water data science team.
Jack Redgate added, “With more than 3,000 million litres of water lost through leakages across the UK every day, it is vital that the water industry rises to the challenge to conserve this precious resource. Advanced data capabilities are essential for this activity and we are excited to implement yet another industry-leading analytics tool, provided by Aiimi, to further our commitment to reducing this number.”
