Arqiva announces Shuja Khan to succeed Paul Donovan as Chief Executive Officer

Arqiva Group Ltd has announced that Shuja Khan will succeed Paul Donovan as Chief Executive Officer with effect from 01 June 2022. Shuja has been Arqiva’s Chief Commercial Officer since January 2020, responsible for their revenue generating activities across all business areas including strategy, customer experience and regulatory affairs. Since joining he has been instrumental in setting a new strategic direction for the business and re-positioning Arqiva in the marketplace.

He has more than 20 years of leadership experience in the technology, media and communications sector. Prior to joining Arqiva he was Chief Commercial Officer for Cable & Wireless across 24 territories in the Caribbean and Latin America. He has also held a number of leadership positions at both Virgin Media and Liberty Global Europe.

Paul Donovan has been Chief Executive Officer since April 2020. During Paul’s tenure as CEO, he has made a significant and positive impact on the business. He has delivered a credible long-term plan that has established confidence in growth and a sustainable cost base, created a strong management team and has overseen a shift to a new operating model with improvements in customer engagement, and the development of our product portfolio. Alongside this he has evolved Arqiva’s purpose for the future and Vision 2031 along with culture goals to underpin these strategic ambitions.

Shuja Khan’s appointment is with effect from 01 June. He will work with Paul Donovan over the coming weeks to ensure a smooth and orderly transition. Paul will formally leave Arqiva on 30 June 2022 and will return as a Non-Executive Director role on the Board of Directors of Arqiva Group Ltd.

Commenting on the appointment, Mike Parton, Chairman of Arqiva said: “Paul has had a significant impact on the Arqiva business during his tenure and on behalf of the Board I would like to thank him for his leadership, foresight and dedication.

“I am delighted to confirm Shuja Khan’s appointment. Shuja knows Arqiva intimately having worked with the business since 2020 as Chief Commercial Officer. He has been central to the creation of our strategy and the design and development of our current operating model, as well as evolving and strengthening the relationships with our key customers and our product portfolio. 

“I congratulate Shuja on his appointment and, along with my Board colleagues, look forward to working with him in his new role.”

Shuja Khan said: “I’m delighted to be taking on the role of CEO at this time. Following the launch last year of Vision 2031 which sets out our long-term strategy and ambitions, it is a great time to lead Arqiva to realise its full potential. We have an exciting future which will involve new product innovation and growth while continuing to provide the outstanding customer service which we are known for. I very much look forward to working with all my colleagues building on our purpose, strengthening our culture and making Arqiva a great place to work.”




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