Water companies to be forced to double compensation for failures
The Government has confirmed that water customers around the country will benefit from significantly higher payments to compensate them for water company service failures.
Following public...
New report predicts surge in number of older people living in water poverty
Almost one million pensioner households in England and Wales could be living in water poverty by 2029/30 if the UK Government doesn’t introduce a...
Consistently high levels of water quality and customer service give solid year of operational performance, says Jersey Water in annual report
Jersey Water says that consistently high levels of water quality and customer service, combined with a drive to deliver operational efficiencies, have led to...
Thames Water publishes half year results
Thames Water Utilities Limited has published its half year results for the six months to 30 September 2024.
In it, the water company reported:
10%...
mua Group partners with South East Water to provide billing services
Independent multi-utility network operator mua Group has partnered with South East Water to provide billing services to support its regulated water business.
Newly licensed in...
GMB Union warns that Thames Water breakup would be disastrous for consumers and workers, following reports of multiple bids
The GMB Trade Union, which represents around 10,000 water industry workers in the UK, has said that the potential breakup of Thames Water would be...
Water Industry Commission for Scotland says Scottish Water has improved its performance but is not meeting some of its own targets
The Water Industry Commission for Scotland (WICS) has published its latest performance report on Scottish Water. In the report, the economic regulator of the...
NI Water faces first walk out in a decade if Finance Minister doesn’t sign off on lump sum payment, unions warn
Northern Ireland faces mass water disruption as hundreds of workers vote in a strike ballot.
GMB and Unite members working for Northern Ireland Water and...
Ofwat and CCW issue warning after customers whose homes were hit by sewer flooding feel let down and abandoned
New research by Ofwat and the Consumer Council for Water (CCW), that questioned customers whose homes were flooded with sewage, shows wastewater companies must...
Scottish Water launches new enterprise model delivering multi-billion pound transformation of water and waste water infrastructure and jobs
The largest procurement ever undertaken by Scottish Water has been launched to transform the country’s public assets to keep taps flowing and protect the...
73% of bonus payments will not be paid for by customers, says Ofwat
Ofwat has today announced that new rules on exec bonuses and on dividends are beginning to bite in their first full year of operation,...
Dynamic energy and water saving innovation from Everflow reduces business utilities costs by thousands of pounds
Everflow, the multi-utility provider for businesses, has revealed the pilot of its EcoMOTs service has saved a trial cohort of 24 SMEs a total...
Moody’s further downgrades UK water company debt ratings
The UK water industry has been hit with additional trouble this week as credit rating agency Moody's has further downgraded water company debt ratings,...
Smart meters help to drive a digital data success story
In this Water Vlog, Ruth Clarke, head of digital at Xylem UK & Ireland, discusses the many ways in which smart water meters and, in...
Arqiva announces the appointment of Mark Steele as Chief of Operations
Arqiva, a leading global communications infrastructure and media services company, has announced the appointment of Mark Steele as Chief of Operations.
Mark joined Arqiva in...
Southeast businesses set to save more than 7.3 million litres of water per year
The Southern Water Business Partnership Fund has awarded five grants totalling more than £90,000 to businesses across the Southeast region, for water saving ideas.
The...
Landmark agreement in Scotland to put consumers at heart of future water investment and charging
Consumers, communities and the environment will be central to the forthcoming Strategic Review of water charges under a new joint agreement.
A new Memorandum of...
Ofwat launches new standards to improve services for customers who need extra help
Ofwat has set out new standards expected of water companies for how they should operate, grow and maintain their priority services registers (PSR) of...
2 in 5 households say they will find it difficult to afford water bill increases
Two in five households across England and Wales say they will find it difficult to afford the increases to water bills being proposed by...
Southern Water successfully issues £300m bond
Southern Water has announced it has secured £300 million of additional debt financing following the completion of a bond issuance on 4th November, 2024.
The...
Welsh Water reports largest ever half year capital investment for first 6 months of 2024/25
Dŵr Cymru Welsh Water delivered its largest ever half year capital investment for the six months between April and September 2024. Capital expenditure for...
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