Former head of customer service at Morrison Water Services takes up new role for water company

Dan Rhodes, former head of customer service at Morrison Water Services has joined South Staffs Water & Cambridge Water as Customer Delivery Director.

Dan’s role will be to lead the teams responsible for delivering an excellent service for customers, both household and retailers; overseeing customer and retailer experience (C-Mex and R-Mex), customer operations, communications, change programmes and new innovations.

At Morrison Water Services, Dan implemented a change program to deliver a superior, customer experience for all customers. This won the Institute of Customer Service Best Customer Satisfaction Strategy 2019. He has also held roles at Severn Trent and Morrison Utility Services.

NEWS CATEGORIES

LATEST NEWS

Steps to unlocking water data capability

The water sector has made good progress with digitisation – the capturing of data for storage and processing - writes Ruth Clarke, head of...

Steve Vick International’s innovative grout filling project for Wales & West Utilities in Aberdare

Steve Vick International's Contract Services team recently completed a challenging project in Aberdare, Wales, commissioned by Wales & West Utilities and Transport for Wales. ...

New AUMA actuators keep water in Welsh town’s taps flowing 

Water supplies to over 3,000 residents in the Welsh seaside town of Tywyn will continue to flow uninterrupted thanks to new state-of-the-art, remotely controlled...

New entry-level machine now available from Bucher Municipal

Bucher Municipal has announced a new addition to its sewer cleaner range. The new CityFlex C40 Viking unit provides an entry level product to...